HemmaBo Konversa

Answers to guest questions, from the host's own property data.

Guests ask questions. Konversa answers them on your own domain, from your property's own data, in the guest's language.

What is Konversa?

Konversa answers guest questions on your booking site from the information you have entered: house rules, amenities, FAQ, add-on services and your own instructions. Recurring questions get the same answer every time.

Answers from your property's data

A language model receives your property's data with every question — house rules, amenities, FAQ, add-on services, your instructions and places nearby — and writes the answer word by word. If the model cannot answer, the guest sees a clear error instead of a guess.

What can guests ask?

Questions about your property and the place around it

  • Check-in: "What's the wifi password?"
  • Pets: "Can we bring our dog?"
  • Local tips: "What do you recommend nearby?"
  • Flexibility: "Can we check in early?"

What the host gets

  • Each question answered once: Konversa answers recurring guest questions from your data, so you do not write the same answer again.
  • In the guest's language: Konversa detects the language the guest writes in and answers in it. You translate nothing.
  • Reviews after the stay: The booking system sends up to three review requests by e-mail after checkout (after 4 hours, 4 days and 14 days). The guest answers with a star rating.
  • Your rules, your words: Konversa answers with the rules, tone and facts you set. You decide what it knows.

Built into the host's own domain

Konversa is not an add-on you install. It runs on the host's own booking domain with the same rules, amenities, policies and add-on services the property page shows — the same facts the domain's signed stay offer (VRP) commits to.

  • Configured with your property's data
  • Answer-only: it can show a booking suggestion, and the guest confirms it
  • Maintained by HemmaBo as part of the subscription

Frequently asked questions

What does Konversa do?

Konversa answers guest questions about your property — check-in and checkout, house rules, amenities, wifi, parking, pets, places nearby and more — from the data you have entered. When a guest asks for specific dates it can show a booking suggestion; the guest confirms it. It does not book on its own.

How does Konversa work?

A language model receives your property's data with each question and answers in the guest's language. HemmaBo chooses and maintains the model; you do nothing. If the model cannot answer, the guest sees a clear error instead of a guess. Up to 40 messages per IP address per 10 minutes.

What questions can Konversa answer?

Anything your data covers: check-in and checkout times, house rules, wifi, pet policy, parking, places nearby, transport, recycling, amenities, accessibility, cancellation policy and more. Every answer comes from your dashboard — FAQ entries, amenities, house rules, add-on services and your own instructions.

Can Konversa book for the guest?

No. It can show a booking suggestion when a guest wants specific dates, and the guest confirms it on your site. It takes no payment and changes no booking.

How do I set up Konversa?

Everything Konversa knows comes from your dashboard: amenities and details, FAQ entries (up to 20 per language), house rules and policies (cancellation, smoking, parties), add-on services (late checkout, cleaning, firewood) and a free-text field for your own instructions. No technical setup.