# Direct booking FAQ

Vacation rental software. A signed stay offer on the host's own domain.

Answers to the most common questions about direct booking for accommodation owners.

## What is direct booking?

Direct booking means guests book accommodation directly from you as the owner — without an intermediary controlling the booking, payment, or your relationship with guests.

## Who is responsible in a direct booking?

You as the owner are responsible for the agreement with the guest, payment, communication, and compliance with applicable laws and regulations in your country.

## How are payments handled?

Payments are transferred directly from the guest to you. HemmaBo uses Stripe for secure payment processing.

## Who controls guest data?

You own and control all guest data. HemmaBo manages the booking website system, but the guests are yours — not the platform's.

## When does direct booking make sense?

Direct booking suits owners who want long-term control over bookings, pricing, and guest relationships rather than relying on platform algorithms.

## Can I use my existing domain?

Yes. You can connect your existing domain to HemmaBo and we configure the system. If you need a new domain, buy it from any domain registrar and connect it — the domain always belongs to you.

## Is calendar sync included?

Yes. Two-way API calendar sync — one calendar, no double bookings. It is included in your subscription — no extra plugins. Direct bookings lock the dates in your calendar instantly.

## Can guests ask questions about the accommodation?

Yes. HemmaBo Konversa answers your guests' questions about your accommodation from the information you have entered, in the guest's language. It's included.

https://www.hemmabo.com/direct-booking-faq